【How can I get this video to download ?】

Try streaming from the purchase history again.

Purchase history
http://www.xcream.net/history

If you want to download and watch,
Please install the following player, download it in the player and watch it.
* Only PC can be downloaded

XCREAM Download Player
XCREAM Download Player

Compatible with Windows 8 or later.
Only IE and Edge are supported by the browser.

It can be downloaded within the dedicated player.

【About viewing with XCREAM Download Player】